Frequently Asked Questions About Placing Orders
What are Stampin' Up!'s shipping and handling charges?
- Shipping is $6.95 or 10% of your product total, whichever is greater.
- Expedited shipping:
- UPS 2nd Day Air is $20 additional per $500 product order.
- UPS Overnight is $40 additional per $500 product order.
How long does it take for my products to be delivered?
Orders are delivered by UPS, typically within 8 to 10 business days. If you would like to receive an email once your order has shipped please let me know when you place your order.
What types of payment do you accept?
Visa, Mastercard and Discover credit or debit cards. You can email me your credit card information when you place your order or I can contact you for payment information once the order is finalized.
Is my order subject to sales tax?
Yes. State laws require you to pay sales tax. In some states the shipping and handling charges are taxable. I will calculate the sales tax on your order, based on your address, and send you the final total once your order is finalized.
No, orders may be placed for any amount.
What happens after I send you my order?
I review your order, making sure you are aware of any current Stampin' Up! specials and applicable hostess benefits (free hostess stamps or merchandise credits on product orders over $150). If you're entitled to anything extra, I'll email you with your options before processing the order. You will also receive an email invoice including your merchandise total, shipping and your local sales tax. If you did not provide me with payment information via email, I will then call you to get your credit card information and process your order with Stampin' Up! promptly. Your merchandise will be shipped directly from Stampin' Up! to you.
Can I order a gift certificate?
Absolutely! Just let me know the amount and where you would like it shipped. Your gift certificate will be shipped FREE with a personally designed Stampin' Up! card, for an added touch. All gift certificates must be redeemed through me
Is my contact and payment information safe?
Neither Stampin' Up! nor I will ever share, sell, or rent individual personal information (your address, email, etc.) to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only solely for the purposes of answering your questions or placing your Stampin' Up! order.
Are Stampin' Up! products guaranteed?
Stampin' Up! guarantees their products to be free from manufacturing defects for a period of 90 days after the shipping date. Missing items, incorrect shipments, and defective or damaged merchandise must be reported to us within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. Any questions should be directed to stacey@staceystampinspace.com.
How are exchanges and refunds handled?
New, unused merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be in the current catalog and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, we do not offer cash refunds. Should you need any assistance, please contact me directly. |
